Delivery and Shipment Policy

All orders will be processed within 1-2 business days from the date of purchase, unless otherwise specified. We send most packaged via USPS, but if you need a specific carrier please contact us before ordering so we can try to accommodate any shipping requests. Tracking information for orders will be sent via Shippo after your order has been received.

Estimated delivery times may vary based on the destination. While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. We appreciate your understanding in such situations. We are not responsible for lost or stolen packages. Customers are encouraged to contact the shipping carrier and local authorities to resolve such issues, but please contact us if you need any additional information.

Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to non-delivery, customers will be contacted for alternative shipping arrangements. Additional shipping charges may apply.

For any inquiries regarding shipping or delivery, please contact our customer service at info@ElanNaturals.com